Customer Background
A large new energy vehicle operation and maintenance platform, headquartered in Sydney, Australia, has business covering Australia and New Zealand. It manages nearly 1,000 a certain EV brand vehicles (mainly M 3 and M Y produced at the Shanghai Gigafactory, and all these two Ms sold in the Australian market are from the Shanghai factory). It mainly provides vehicle operation and maintenance, parts replacement and regular maintenance services for corporate customers and online car-hailing platforms. The core pain points faced by the platform are: the vehicles are widely distributed, the parts demand is scattered and large, it is difficult to achieve centralized and coordinated procurement; the parts inventory of each operation and maintenance station is difficult to allocate reasonably, resulting in the coexistence of parts backlogs and shortages; the parts need to meet Australian CE certification and SAA certification requirements, the procurement channels are chaotic, and the quality is difficult to guarantee; cross-border logistics is cumbersome, the timeliness is uncontrollable, and the logistics cost is high; lack of a unified parts management system, unable to real-time monitor inventory, procurement and use, resulting in low management efficiency.
Customer Pain Points
- The vehicles are widely distributed, the parts demand is scattered and large, and it is difficult to achieve centralized and coordinated procurement, resulting in low supply efficiency;
- The parts inventory of each operation and maintenance station is unreasonably allocated, with backlogs and shortages coexisting, resulting in serious waste of resources;
- Parts need to meet Australian CE certification and SAA certification requirements, the procurement channels are chaotic, and the quality is unstable;
- Cross-border logistics is cumbersome, the timeliness is uncontrollable, and the logistics cost is high, affecting parts supply efficiency;
- Lack of a unified parts management system, unable to real-time monitor inventory, procurement and use, resulting in low management efficiency.
Jiapei's Solution
Aiming at the large-scale operation and maintenance needs of the platform, Jiapei Parts combines the characteristics of the Australian and New Zealand markets, and builds an integrated overseas solution of "centralized procurement + intelligent inventory management + global distribution + quality control + exclusive docking" to help the platform achieve centralized management of parts and improve management efficiency:
1. Centralized and Coordinated Procurement to Improve Supply Efficiency: Provide centralized procurement services for the platform, integrate the parts needs of all operation and maintenance stations under the platform, conduct bulk procurement, rely on Jiapei Parts' supply chain advantages and overseas procurement scale, optimize the procurement process, and improve the stability and efficiency of parts supply; core parts (M 3 European version air filter JP-T-AC003, M Y 19-inch wheel hub JP-TY-AU19-01, window lifter assembly OE No. 1150001-00-E) are supplied stably, and the supply cycle is significantly shortened compared with the platform's previous procurement channels.
2. Intelligent Inventory Management to Optimize Resource Allocation: Build an exclusive intelligent inventory management system (supporting English operation) for the platform, integrate the parts inventory information of each operation and maintenance station in Australia and New Zealand, real-time monitor the inventory quantity, procurement progress and use of parts, realize visual inventory management; the system can automatically generate inventory allocation suggestions according to the parts demand and consumption speed of each station, allocate backlogged parts to shortage stations, optimize inventory resource allocation, reduce resource waste, and avoid parts shortages.
3. Global Distribution Network to Ensure Timely Supply: Relying on the overseas warehouse established by Jiapei Parts in Melbourne, Australia, build a global distribution network covering Australia and New Zealand. Same-day delivery is available for same-city delivery in Australia, 24-48 hours for inter-city delivery in Australia, and 48-72 hours for delivery to New Zealand; for emergency parts needs (such as parts required for vehicle fault emergency repair), provide expedited delivery services to ensure that parts are delivered in a timely manner, ensuring the smooth progress of the platform's operation and maintenance work; at the same time, optimize the logistics process, reduce logistics links, and control logistics costs.
4. Strict Quality Control and Certification Guarantee: All parts supplied to the platform have passed Australian CE certification and SAA certification, meeting local regulatory requirements in Australia and New Zealand; strict quality inspection is carried out from raw material procurement, production and processing to finished product delivery, ensuring that parts meet the EV brand's original factory technical standards, with stable and reliable quality; all parts provide a 1-2 year global warranty, and if there is a quality problem, free replacement is provided, and quick return and exchange can be made through the Australian overseas warehouse, reducing the platform's follow-up operation and maintenance costs.
5. Exclusive Docking Team to Provide Comprehensive Services: Equip the platform with an exclusive overseas docking team, all proficient in English, to fully connect with the platform's parts procurement, inventory management, logistics and technical support needs; regularly communicate with the platform to understand the changes in parts demand, adjust the procurement and supply plan in a timely manner; provide free parts management guidance, help the platform optimize the parts management process, and improve management efficiency.
Implementation Effects
After the implementation of the solution, the platform has achieved centralized and coordinated procurement of parts, and the parts supply efficiency has been greatly improved. The problem of unreasonable inventory allocation has been completely solved, parts backlogs have been reduced by 60%, and inventory utilization rate has been increased by 80%; the parts delivery timeliness has been improved by 75% on average, and the problem of uncontrollable cross-border logistics timeliness has been solved; the parts quality has been fully guaranteed, the qualification rate has reached 100%, and it meets the local certification requirements in Australia and New Zealand; through the intelligent inventory management system, the platform's parts management efficiency has been improved by 70%, and the manual management cost has been greatly reduced. At present, the platform's business scope has been further expanded, and it has become an influential new energy vehicle operation and maintenance platform in Australia and New Zealand, and has established a long-term strategic cooperative partnership with Jiapei Parts to jointly expand the Asia-Pacific the EV brand operation and maintenance market.
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